For years I've wished for the impossible, which is an eye makeup remover that doesn't need a cotton round or wash cloth. I would be so happy if I could just use my fingers and have everything come off of my eyes. Yeah, soooo not going to happen. I really tried to make it work with this remover. Instead I ended up with smudges of left over liner each morning.
So, when you actually follow the directions and use this remover with a cotton round, it does work really well. It's a white creamy lotion and doesn't feel at all greasy. It removes everything I've thrown at it so far (yes, including 30 coats of mascara), really it only takes 1 cotton round per eye. I like that it only takes a light rinsing with water, rather than needing to be washed off like with an oil based eye makeup remover.
What eye makeup remover are you using right now? I'm mostly using this one, but I'm sometimes grabbing an oil based remover from Boots.